Troubleshooting and support
Missing confirmation email
Section titled “Missing confirmation email”Check the email address and spam folder. Use the newest confirmation message. Old or already-used links may fail; never forward sign-in links to support.
Slow or interrupted uploads
Section titled “Slow or interrupted uploads”Wait for the on-screen result before moving on. Check file size/type requirements. If the browser reports a network change, reconnect and check whether the operation saved before resubmitting. Report repeated interruptions rather than assuming a refresh fixed the underlying issue.
Unavailable content
Section titled “Unavailable content”- Check the exact performer address.
- Public profiles/widgets require a public performer page and active performer.
- Widgets also require Enable embed on websites, saved.
- Review forms require enabled collection and an active performer.
- Unpublished, rejected, archived, or unconsented reviews cannot appear publicly.
Refresh after up to 60 seconds when checking cached changes. Already-open widgets do not refresh automatically.
Cut-off widgets
Section titled “Cut-off widgets”Use the complete generated snippet with its sizing script. If your CMS strips scripts, adjust the iframe height or use scrolling. Check whether your website plan permits embeds. Test the published website, not only the editor preview.
Ask for help
Section titled “Ask for help”Email support@shownoise.com with the performer URL, steps to reproduce, approximate time, browser/device, and a screenshot with private information removed. Do not send passwords, authentication links, API keys, or card details.